WSPC, home of the worlds smallest pc.
......small pc and mini pc for industry

RETURNS POLICY AND PROCEDURE

Please Read Carefully

W S P C (UK) LTD                                                         FAX NUMBER   020 8670 1136

Please do not return items without a valid RMA (Return Merchandise Authorisation Number) as we cannot accept items that have not been authorized for return and such items will be refused.

1. All returns will be inspected thoroughly to determine whether the requirements are met for credit, replacement, exchange or repair.
2. All products being returned must be complete and packaged properly in packaging similar to the original packaging. Any items not packaged properly will automatically void the warranty.
3. Returns will not be accepted without an RMA number which is issued by WSPC (UK) Ltd

PROCEDURE

1. Fax the Completed RMA form to the Fax number above, along with a copy of the invoice.
2. Please detail a clear and specific description of the problem.
3. The RMA No. must be clearly written on the shipping box as repair to goods sent back without a Valid RMA number may be charged for.
4. Shipping damage claims must be made within 5 days.  All other shipping damage claims will be refused.
5. Do not include in the shipment anything other than the specified items approved on the RMA request form.
6. The RMA No. is valid for 14 days only.  Promptly ship the RMA items.
7. The items must be packaged properly.  All items must be with proper packaging material similar to the original packaging.  Any items received without proper packaging material will automatically void the warranty.
8. Any damaged items received (regardless of severity) with the Warranty seals broken will void the warranty.
9. Return route of shipping is payable by the customer unless covered under extended warranty.
10. Management reserves the right to refuse RMA or replace with alternative parts where necessary.
11. All goods returned without warranty or void warranty can be repaired at the current rates